Easy to use system for staff at all skill levels and includes a comprehensive training process.
Accessible via any web browser on desktop or tablet - no software to install locally or server to maintain.
Includes 24/7 monitoring, continuous off-site backup and enterprise data SSL encryption.
Includes unlimited user accounts with granular permissions - no paying "by the user".
Report on all quantifiable data with the ability to have specialized reports developed.
Helps support you through internal and external audits of your systems.
Helps airports manage safety and security response by providing the ability for multiple users to report on incidents. Depending on the type of incident, a checklist is automatically provided which details the actions required as well as logs the time when each action was completed. Incidents record who reported the incident, the conditions at the scene, police response, medical response, witnesses, property damage and notes from any staff member involved. Notes can include photos, videos and documents. Incidents are submitted for management review once completed. Reports can be generated for overall incident statistics based on category and a date range, as well as specific information such as police response and property damage.
Helps airports manage ad hoc work orders and planned scheduled maintenance. Work orders can be categorized, assigned to departments, locations and equipment. Work orders can be submitted online and email notifications are sent when the request is complete. Work orders include directions, checklists, reference materials, and record hours completed, ETA, supplies used and notes. A work order form can also be printed as a paper-copy. Reports can be generated on the work orders performed, upcoming and scheduled maintenance due, and employee’s timesheets.
Helps airports track safety concerns and risks throughout the airport. Safety concerns can be received online, phone, email or in-person, and include the reporting person’s contact information, details of concern and notes by each staff member involved. Risk assessments can be stored and form part of a hazard registry. Documentation pertaining to the airport’s safety management system can be stored and periodically reviewed by managers. Reports show the number of safety concerns grouped by category and the status of the concern, whether under investigation, deemed safe or unsafe. Helps track root cause analysis and corrective action plans.
Helps airports manage wildlife observation, intervention and strike reporting. Users can pinpoint when and where wildlife was encountered, the species and quantities, the attractants and dispersants. If the wildlife is involved in a strike there are additional fields to record the aircraft type, airline, flight #, phase of flight and location of strike. Based on the combined weight of the species that were struck a risk is determined. Each wildlife record includes detailed weather information that can be automatically imported as well as ongoing notes. Reports include mapping wildlife records visually as well as detailed statistics on the number or weight of wildlife observations, kills or strikes per quantity of movements, location, month or hour.
Records the training completed by staff as well as prompts training that is due. Training records include the type of training completed, location, hours and notes. Training is approved by a supervisor/manager. Reports can be generated to show training completed by each department or employee, training due and training required for each employee role. The module can be used to track both one-time training and training required on an interval (such as CARs training).
Tracks customer feedback and inquiries plus any response that is provided by staff. Online submissions can submit directly into the database along with email notification. Feedback can be categorized and designated as positive or negative. Reports can be generated showing the number of submissions received per category as well as the comments in a summary format for management to review.
Tracks noise complaints received online, by phone or email and the response taken by staff to address the complaint. Noise incidents report contact information, incident date and time, incident area, noise source, aircraft type, the details of the problem and staff notes which can include photos, videos and documents. Reports can be generated showing the statistics for noise incidents grouped by problem with multi-year comparisons, or custom reports can be generated to suit your needs.
The status board is an up-to-date overview of information and asset statuses at your airport. The board includes a message of the day, passenger count, airport notices, NOTAMS, Live RVR, detailed weather conditions and forecast, and a terminal asset list showing color-coded statuses with notes when an asset is out of service or has a warning. Assets are displayed on a customized diagram of your airport and ad-hoc assets/notices can be added by users with appropriate permissions.
Tracks items that are both reported missing and have been found. Items include the details on what the item is, where it was found, who found it and notes regarding it. A form can be printed if an owner wishes to claim the item and all unclaimed items, after a set period of time, can be donated and a donation form is generated. Reports are available showing the total items found each month and their statuses as well as the donation history.
Provides the ability for staff to create and manage Purchase Orders. Various permissions are available to limit staff's approval amounts and access. Purchase Orders are printed to PDF when approved so they can be provided to vendors. The module also provides the ability for staff to record invoices and actual quantities received.
Manages all of your current, prospective and past tenant records including sub-tenants, contacts, permits, maps/drawings, issues and notes. Tenant issues can be assigned to specific users and have a follow-up reminder date set. Notes can include documents and photos.
Manages Airside Vehicle Operator Permits (AVOP) and Airside Vehicle Identification Permits (AVIP). Track applications, tests, infractions, suspensions and expiry dates. Print the permits directly from Vortex. For Vehicles also track inspections and deficiencies. This module also includes the ability to track the assignment of access passes (key cards, gate openers, etc.).
Integrated with Tradewind Scientific's TRACR system to archive and display current runway condition reports within Vortex. The module provides the ability to easily display previous reports (both the visual and text report) as well as statistical analysis of the airfield conditions.
Archives all of your flight information and provides reporting on airline's on-time, delayed and cancelled flight information including average and max delay times for each airline and individual flight number. With FlightView integration the FIDS module can also provide forward-looking flight schedules for the next 90 days and estimate number of passengers.
For Canadian Airports only: This module imports your CATSA passenger screening data to calculate your current and historical wait time information. Wait times can be displayed on your website, status board, and on monitors at the airport. Various reports are available to run statistics on wait times and passenger numbers as well as identify issues.
For Canadian Airports only: This module automatically imports CADORS records relating to your airport and sends email notification to a distribution list when a new record is imported from Transport Canada. CADORS records can be noted as reviewed by management, have notes added by multiple users, and can be referenced in other modules such as for an Incident or Wildlife Record. CADORS records can be searched by ID, date, type and event.
Provides real-time logging for multiple users to view and report operations or security information 24 hours a day. All log entries are automatically time-stamped and signed by the user. The log is fully searchable by date and by keyword, as well as available in a print-friendly version.
Provides a secure portal for your board of directors and employees to access schedules, policy & procedures, correspondence, documents, links, contact information, meeting agendas, minutes, board resolutions and news.
For each module selected we will provide a series of tasks for you to complete, training on how to use the modules, and a review of your database to ensure you’re going down the right path. To speed up implementation we also prepopulate your database with a typical set of settings and sample checklists.
They need only click the "Help" button or contact our Support department by phone or email. We provide ongoing support during business days with typical same-day response. We are also available by a dedicated phone number 24 hours a day in the event of an emergency.
Vortex is priced per module as a monthly or annual subscription plus a one-time setup fee (ranging from $100-$500 per module). The license fee ranges from $25-$500/month per module. This includes ongoing support, 24/7 monitoring and all software upgrades.
Please contact us for a live demonstration of the system and a customized proposal.
The timeline to implement Vortex greatly depends on your team’s availability to complete the tasks assigned to configure the settings and undergo training. Implementing Vortex can also take time as you may want to create additional checklists or rethink internal procedures now that you'll have a more robust system in place.
Typical rollouts range from 2 months to a year and we’ll be ready to assist as needed throughout the process.
The first step is to have a live demonstration of Vortex where we will walk you through each module and answer any questions you may have. We will also provide you with a detailed customized proposal for your needs. When you are ready to proceed we will provide our license agreement and, if required, you can issue a purchase order or contract to begin the setup. Once the initial setup is complete we will schedule your team's kick-off call to begin training.
Yes! Vortex can be accessed through any internet-enabled device through it's web browser - no need for additional software or an app to download and update. You can use a tablet in the field using a 3G/4G connection or WiFi.
Yes! Vortex uses an industry-standard database server technology which makes it easy to import data into Vortex, as well as export the data if needed. We can also setup data feeds if you want to embed data for use in other systems. All reports in Vortex can also be exported directly to Excel.
You can cancel your Vortex subscription at any time; there is no minimum contract length. You always have full ownership and control over your data which we can help you export into various formats to be imported into other systems, or to be archived.