Vortex is a hosted software platform designed specifically for the needs of an airport environment.
Learn what vortex can do for your airport
Vortex is used by airports across Canada and internationally for daily airport operations and safety management.
Features
Vortex provides robust capabilities for managing your airport with a low implementation cost and outstanding customer service.
Easy to Use
Easy to use system for staff at all skill levels and includes a comprehensive training process.
Web Based
Accessible via any web browser on desktop or tablet - no software to install locally or server to maintain.
Secure & Reliable
Includes 24/7 monitoring, continuous off-site backup and enterprise data SSL encryption.
Unlimited Users
Includes unlimited user accounts with granular permissions - no paying "by the user".
Comprehensive Reporting
Report on all quantifiable data with the ability to have specialized reports developed.
Auditor Approved
Helps support you through internal and external audits of your systems.
Modules
Vortex can be purchased one module at a time or as a complete package with rapid customization to suit your needs. Each module includes unlimited support and ongoing software updates.
Incidents
Manage safety, operational and security response.
Work Orders
Manage all ad-hoc and planned/scheduled tasks at the airport including inspections and preventative maintenance.
Safety System
Manage safety concerns, change management, hazards, goals, safety performance and audits.
Wildlife
Manage wildlife records from patrols and strikes.
Training Records
Manage required/optional training due/upcoming and store completed training records/certificates.
AVOP/AVIP
Manage airside permits including application, testing, card printing, infractions, vehicle permits and inspections.
Tenants
Manage tenants, leases/licenses, permits, maps/drawings, issues, insurance requirements, properties and taxes.
Customer Service
Manage customer feedback, complaints and other requests.
Curbside Assistance
Manage passenger assistance reservations/requests submitted via a website form.
Noise Management
Manage noise complaints based on source, aircraft type, location and other factors.
Airport Status Board
An overview/dashboard of your airport assets/services including notices, flight schedule, CATSA, NOTAMS, TRACR etc.
Lost & Found
Manage lost & found items including processing claims, donations and disposal.
Purchase Orders
Manage purchase order approval, issuing, financial tracking, projects/budgeting and reporting.
NOTAMS
Manage NOTAM requests, approval, issuing and closing.
TRACR
Manage TRACR runway condition reports including statistical analysis and historical access of all data.
FIDS
Manage all current/historical flight information and statistics.
CATSA
Manage CATSA passenger screening data including wait times and passenger statistics.
CADORS
Manage all CADORS related to your airport including email notification, statistics and linking to internal records.
Security/Operations Log
Manage real-time log entry from security and/or operations staff as they complete rounds/tasks or have information to record.
Parking Passes
Manage employee parking passes, vehicles and reporting for billing.
Visitor Passes
Manage visitor/escort passes including printing certificates.
PPR
Manage PPR requests via webform and approval with email notification.
Board Portal / Employee Portal
Manage board and/or employee documents, schedules, resolutions, memos, contact directories.
Implementation & Support
For the most successful implementation of Vortex we provide a series of remote training sessions.
For each module selected we will provide a series of tasks for you to complete, training on how to use the modules, and a review of your database to ensure you’re going down the right path. To speed up implementation we also prepopulate your database with a typical set of settings and sample checklists.
After the initial rollout of your selected modules we are available to your staff should they require any assistance using Vortex.
They need only click the "Help" button or contact our Support department by phone or email. We provide ongoing support during business days with typical same-day response. We are also available by a dedicated phone number 24 hours a day in the event of an emergency.
Frequently Asked Questions
Vortex is priced per module as a monthly or annual subscription plus a one-time setup fee (ranging from $100-$500 per module). The license fee ranges from $25-$500/month per module. This includes ongoing support, 24/7 monitoring and all software upgrades.
Please contact us for a live demonstration of the system and a customized proposal.
The timeline to implement Vortex greatly depends on your team’s availability to complete the tasks assigned to configure the settings and undergo training. Implementing Vortex can also take time as you may want to create additional checklists or rethink internal procedures now that you'll have a more robust system in place.
Typical rollouts range from 2 months to a year and we’ll be ready to assist as needed throughout the process.
The first step is to have a live demonstration of Vortex where we will walk you through each module and answer any questions you may have. We will also provide you with a detailed customized proposal for your needs. When you are ready to proceed we will provide our license agreement and, if required, you can issue a purchase order or contract to begin the setup. Once the initial setup is complete we will schedule your team's kick-off call to begin training.
Yes! Vortex can be accessed through any internet-enabled device through it's web browser - no need for additional software or an app to download and update. You can use a tablet in the field using a 3G/4G connection or WiFi.
Yes! Vortex uses an industry-standard database server technology which makes it easy to import data into Vortex, as well as export the data if needed. We can also setup data feeds if you want to embed data for use in other systems. All reports in Vortex can also be exported directly to Excel.
You can cancel your Vortex subscription at any time; there is no minimum contract length. You always have full ownership and control over your data which we can help you export into various formats to be imported into other systems, or to be archived.
Contact
Complete the form below to request a live demo or ask a question.
1-888-429-2747 info@vortexcms.com
